Incidents reported on status page for Digitail https://status.digitail.io/ https://d1lppblt9t2x15.cloudfront.net/logos/b02f0de90211e4e943e69282a74afbb6.png https://status.digitail.io/ en https://status.digitail.io/ Fri, 05 Dec 2025 09:12:18 +0000 https://status.digitail.io/#d076aa6072d9ea8c8569b578b199ee8891be9dec6a3063e6818019142ea8a56c Blog recovered https://status.digitail.io/ Fri, 05 Dec 2025 08:49:35 +0000 https://status.digitail.io/#d076aa6072d9ea8c8569b578b199ee8891be9dec6a3063e6818019142ea8a56c Blog went down https://status.digitail.io/ Thu, 04 Dec 2025 12:07:40 +0000 https://status.digitail.io/#2ecb5d16203e64148e0723c9af8e3f1aaff2d597467797d10daebec098bb6de2 Blog recovered https://status.digitail.io/ Thu, 04 Dec 2025 12:03:41 +0000 https://status.digitail.io/#2ecb5d16203e64148e0723c9af8e3f1aaff2d597467797d10daebec098bb6de2 Blog went down https://status.digitail.io/ Wed, 03 Dec 2025 18:08:53 +0000 https://status.digitail.io/#b2aa14a69660c559225fdb5d905ee7eb3cb1a8c0e93fc75c800af402c8b8e847 Support recovered https://status.digitail.io/ Wed, 03 Dec 2025 17:12:28 +0000 https://status.digitail.io/#b2aa14a69660c559225fdb5d905ee7eb3cb1a8c0e93fc75c800af402c8b8e847 Support went down https://status.digitail.io/ Thu, 20 Nov 2025 12:47:29 +0000 https://status.digitail.io/#aefa2b44393d6cb083360fba91c034312873587a5214494c0e53236db4999f05 Support recovered https://status.digitail.io/ Thu, 20 Nov 2025 01:37:17 +0000 https://status.digitail.io/#aefa2b44393d6cb083360fba91c034312873587a5214494c0e53236db4999f05 Support went down https://status.digitail.io/ Mon, 10 Nov 2025 16:51:56 +0000 https://status.digitail.io/#88b268cce72fdf1afdf451c2a67cc94c3c1cbf53dbd0467a067601c41738a1cd Support recovered https://status.digitail.io/ Mon, 10 Nov 2025 16:43:10 +0000 https://status.digitail.io/#88b268cce72fdf1afdf451c2a67cc94c3c1cbf53dbd0467a067601c41738a1cd Support went down https://status.digitail.io/ Sun, 09 Nov 2025 09:03:21 +0000 https://status.digitail.io/#68b22969a6ff014de730dd7a7bd1a4a17bd54c9bcbcce8676f47826a92438fb0 Pet Parents Mobile App recovered https://status.digitail.io/ Sun, 09 Nov 2025 09:03:07 +0000 https://status.digitail.io/#68b22969a6ff014de730dd7a7bd1a4a17bd54c9bcbcce8676f47826a92438fb0 Pet Parents Mobile App went down https://status.digitail.io/ Sun, 26 Oct 2025 19:15:12 +0000 https://status.digitail.io/#b927eb63ec1e6de0801ec25bfa893a71bde0dba141bb3181624ae3fde30b1be5 Developer Sandbox Environment recovered https://status.digitail.io/ Sun, 26 Oct 2025 19:14:42 +0000 https://status.digitail.io/#b927eb63ec1e6de0801ec25bfa893a71bde0dba141bb3181624ae3fde30b1be5 Developer Sandbox Environment went down https://status.digitail.io/ Wed, 22 Oct 2025 12:03:34 +0000 https://status.digitail.io/#04a5e09ad142018959a4cafc93346d73d01d18a88a1c0af4f7da66513f6d56f6 Support recovered https://status.digitail.io/ Wed, 22 Oct 2025 10:27:46 +0000 https://status.digitail.io/#04a5e09ad142018959a4cafc93346d73d01d18a88a1c0af4f7da66513f6d56f6 Support went down https://status.digitail.io/ Tue, 21 Oct 2025 10:58:39 +0000 https://status.digitail.io/#0056e9d61d29b2ef0dff4a5e0903653e705b431857d953c5600ec051542c3d2c Support recovered https://status.digitail.io/ Tue, 21 Oct 2025 09:58:39 +0000 https://status.digitail.io/#0056e9d61d29b2ef0dff4a5e0903653e705b431857d953c5600ec051542c3d2c Support went down https://status.digitail.io/incident/743970 Wed, 15 Oct 2025 15:37:00 -0000 https://status.digitail.io/incident/743970#a6e3fb8e31d34538b90dc9f6b17a35e4312cd242de119f2a686e5d203347facf Tails is back online, the issue has been fixed. We are monitoring the situation. https://status.digitail.io/incident/743970 Wed, 15 Oct 2025 09:35:00 -0000 https://status.digitail.io/incident/743970#ccadfc0515c2a53f1c3151ed48d66cd681a0eb519879caa66224b7d714235872 Due to a third party issue tails requests no longer work, we're working on restoring service ASAP. https://status.digitail.io/ Thu, 09 Oct 2025 08:49:04 +0000 https://status.digitail.io/#c169ba89cc6d2d9c624568257de11252dea9b79c6a4e44c05ae44d4a71c564a9 PIMS Portal recovered https://status.digitail.io/incident/740444 Thu, 09 Oct 2025 08:49:00 -0000 https://status.digitail.io/incident/740444#53abc6899e8249ffdbca5289519649b2c3bfcf917d782c559289972bbfabf3c7 Pims is back up, we are monitoring the situation https://status.digitail.io/incident/740444 Thu, 09 Oct 2025 08:39:00 -0000 https://status.digitail.io/incident/740444#2815990a12bd6c0f248e3e6d61da72adcf4c5490b35423681fdda6f6d1e510c1 PIMS is currently down for most users. We’re actively working on a resolution and will update you as soon as possible. https://status.digitail.io/ Thu, 09 Oct 2025 08:38:52 +0000 https://status.digitail.io/#c169ba89cc6d2d9c624568257de11252dea9b79c6a4e44c05ae44d4a71c564a9 PIMS Portal went down https://status.digitail.io/ Mon, 06 Oct 2025 08:18:19 +0000 https://status.digitail.io/#2ec392b1c3ee27149193a365af0c0a0ab08eac4fa2f069777b1616ecd9a9b900 Developer Sandbox Environment recovered https://status.digitail.io/ Mon, 06 Oct 2025 08:13:44 +0000 https://status.digitail.io/#2ec392b1c3ee27149193a365af0c0a0ab08eac4fa2f069777b1616ecd9a9b900 Developer Sandbox Environment went down https://status.digitail.io/ Fri, 03 Oct 2025 13:03:56 +0000 https://status.digitail.io/#188717d1c1a470d2ab1123530a74e5875e3ecd1df5cc1aad43df01a88f7e021a Blog recovered https://status.digitail.io/ Fri, 03 Oct 2025 12:51:26 +0000 https://status.digitail.io/#188717d1c1a470d2ab1123530a74e5875e3ecd1df5cc1aad43df01a88f7e021a Blog went down https://status.digitail.io/ Fri, 03 Oct 2025 09:56:59 +0000 https://status.digitail.io/#417652c73e6cd14ba3985c33df04a3080b3f8da57774d817003d22cf8ab4af09 Developer Sandbox Environment recovered https://status.digitail.io/ Fri, 03 Oct 2025 09:50:14 +0000 https://status.digitail.io/#417652c73e6cd14ba3985c33df04a3080b3f8da57774d817003d22cf8ab4af09 Developer Sandbox Environment went down https://status.digitail.io/ Tue, 30 Sep 2025 13:13:18 +0000 https://status.digitail.io/#754c7fdb2455cd37d4d0114b83548c13424719057d77eb20d3f308144761417e Developer Sandbox Environment recovered https://status.digitail.io/ Tue, 30 Sep 2025 12:44:50 +0000 https://status.digitail.io/#754c7fdb2455cd37d4d0114b83548c13424719057d77eb20d3f308144761417e Developer Sandbox Environment went down https://status.digitail.io/incident/734975 Tue, 30 Sep 2025 12:37:00 -0000 https://status.digitail.io/incident/734975#5c5c82484a4de24026c05541173dca55267d4cd7a54d5d509c5b73755f1a4462 We’re back! The Developer Sandbox Environment should now be operational. We had an error doing a routine update which we managed to find and fix. Thank you for the patience! https://status.digitail.io/ Tue, 30 Sep 2025 12:30:51 +0000 https://status.digitail.io/#1befa53727db9ae53acccb42c216f6619fcc8f40a32750da7344ee0df9e87a9a Developer Sandbox Environment recovered https://status.digitail.io/ Tue, 30 Sep 2025 11:46:01 +0000 https://status.digitail.io/#1befa53727db9ae53acccb42c216f6619fcc8f40a32750da7344ee0df9e87a9a Developer Sandbox Environment went down https://status.digitail.io/incident/734975 Tue, 30 Sep 2025 11:34:00 -0000 https://status.digitail.io/incident/734975#22a2b7c07d0795fe63ad535f271e1e1da422655672ae8c069809a8bb6f744c31 Developer Sandbox Environment is currently down for most users. We’re actively working on a resolution and will update you as soon as possible. https://status.digitail.io/ Tue, 30 Sep 2025 09:58:52 +0000 https://status.digitail.io/#e5613af286d430c0c93f005a2c64fd9bf08e97519e32175af90eede79b6f17e5 Developer Sandbox Environment recovered https://status.digitail.io/ Tue, 30 Sep 2025 09:58:19 +0000 https://status.digitail.io/#e5613af286d430c0c93f005a2c64fd9bf08e97519e32175af90eede79b6f17e5 Developer Sandbox Environment went down https://status.digitail.io/ Tue, 30 Sep 2025 08:15:35 +0000 https://status.digitail.io/#fbb421f6377f9f2f2b4de525c28625c3b1fcb2c0086fdbd40604f121d18e532e Developer Sandbox Environment recovered https://status.digitail.io/ Tue, 30 Sep 2025 08:01:45 +0000 https://status.digitail.io/#fbb421f6377f9f2f2b4de525c28625c3b1fcb2c0086fdbd40604f121d18e532e Developer Sandbox Environment went down https://status.digitail.io/ Tue, 30 Sep 2025 06:48:31 +0000 https://status.digitail.io/#ad806df60c5d30b2fa33fb96e4f94bfbaa11fb15609d01cca739821cb1f86a05 Developer Sandbox Environment recovered https://status.digitail.io/ Tue, 30 Sep 2025 06:47:48 +0000 https://status.digitail.io/#ad806df60c5d30b2fa33fb96e4f94bfbaa11fb15609d01cca739821cb1f86a05 Developer Sandbox Environment went down https://status.digitail.io/incident/713341 Wed, 27 Aug 2025 09:13:00 -0000 https://status.digitail.io/incident/713341#ab95915329c467a81bb5283da3f2fc77641e333e81b1d8c25a7288bf2f24886f A fix has been implemented and we are monitoring the results. https://status.digitail.io/incident/713341 Wed, 27 Aug 2025 09:10:00 -0000 https://status.digitail.io/incident/713341#41995c7c473c2d3f0ef7956659f57b1eb66f53217a86c6930b189ab5f18ddf53 PIMS is currently slower than usual for most users. Our team is actively investigating and working to resolve the issue as quickly as possible. Thank you for your patience. https://status.digitail.io/incident/713310 Wed, 27 Aug 2025 08:08:00 -0000 https://status.digitail.io/incident/713310#fdba0d85a903d1f1e42a5b2b1149d384a01f4cea2b6b175c72ba144c06e893a6 A fix has been implemented and we are monitoring the results. https://status.digitail.io/incident/713310 Wed, 27 Aug 2025 07:50:00 -0000 https://status.digitail.io/incident/713310#4850f7a2e2e356bc6c5d168cc276eab62a5c00d28efa9280d70109b0f0316adc PIMS is currently slower than usual for most users. Our team is actively investigating and working to resolve the issue as quickly as possible. Thank you for your patience. https://status.digitail.io/incident/707904 Tue, 12 Aug 2025 15:19:00 -0000 https://status.digitail.io/incident/707904#a7fee3d2755483e24d9434a2d9b5c023604459c53281fe258a33a13c816d01a7 The issue causing slowness in Pims has been identified and resolved. The platform is now fully functional. https://status.digitail.io/incident/707904 Tue, 12 Aug 2025 15:01:00 -0000 https://status.digitail.io/incident/707904#48e882eadd9ad083bf49c08d63a5948e893d8c3127774433d8c6114b2e052e12 Pims is currently experiencing slowness for some users. Our developers are actively working to contain the issue and restore normal performance. Updates will be posted as they become available. https://status.digitail.io/incident/557867 Mon, 05 May 2025 12:20:00 -0000 https://status.digitail.io/incident/557867#cef293c3489caeb31b6b9d9b646541e0d01c47716b58c70278423cdaf808bdc7 We have completed the data related process and the platform is back to normal. https://status.digitail.io/incident/557867 Mon, 05 May 2025 12:10:00 -0000 https://status.digitail.io/incident/557867#9cae961e5db53627dbe34af137a7770f27b9f979296fedf26b0f39d00eb164bd The platform is slow for some of our users. A routine data update took longer than expected, causing users to experience slowness https://status.digitail.io/incident/554801 Wed, 30 Apr 2025 20:26:00 -0000 https://status.digitail.io/incident/554801#f5b206923674b2e38b83fbebad1385d6d8b7d1d2c3707841ceaaee78e2dafb1c We found and patched the root cause of the issue, which was our cache layer. We have added three more cache instances and stopped the processes that were using the cache heavily. We continue to monitor the situation, but the issue should be solved. https://status.digitail.io/incident/554801 Wed, 30 Apr 2025 18:57:00 -0000 https://status.digitail.io/incident/554801#5a1b684d6308fa04c3c9b9a9f0c8acbbd1816e9c3f9ac5bc326507ed3dca4e08 After logging in, due to the cache layer being full, users are being logged out as others log back in. We are investigating the issue. https://status.digitail.io/incident/453966 Wed, 30 Oct 2024 16:09:00 -0000 https://status.digitail.io/incident/453966#15308932c9d36be4df54051e3433baf37fbbb508b89dcd8e4551b3f6f0f43cf8 We have fixed our caching layer issues. https://status.digitail.io/incident/453966 Wed, 30 Oct 2024 14:26:00 -0000 https://status.digitail.io/incident/453966#3cb88d7b48a9e9e8b15f7b73bce3d5db70ec694b7ae3d7f55d1eeeb56a91b088 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/453963 Tue, 29 Oct 2024 16:38:00 -0000 https://status.digitail.io/incident/453963#2ab6df10204a580e5b59113fde9d77e4ae406e2f7387a72f488e19d25fe8a598 Caching issue was resolved https://status.digitail.io/incident/453963 Tue, 29 Oct 2024 13:11:00 -0000 https://status.digitail.io/incident/453963#cc31f1c336d164af9a0d9291a011f759a8347bb9e2987c4d1bdd819d9e28c894 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/453958 Mon, 28 Oct 2024 16:27:00 -0000 https://status.digitail.io/incident/453958#cf299ccbbe1bdfbc2732aef71cf8d92febbfe4aadbee8b19f07904260dbca4f0 Platform recovered https://status.digitail.io/incident/453958 Mon, 28 Oct 2024 12:59:00 -0000 https://status.digitail.io/incident/453958#03c1c57e0fa5df63588363de8f35817a8f0ed8727051408c10c5220e41598f15 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 06:45:00 -0000 https://status.digitail.io/incident/350740#d18f1236f3733aba62f4a58d939bbc30eb210d52286391c5f580939eb69f665b Maintenance completed https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 06:45:00 -0000 https://status.digitail.io/incident/350740#d18f1236f3733aba62f4a58d939bbc30eb210d52286391c5f580939eb69f665b Maintenance completed https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 04:45:00 -0000 https://status.digitail.io/incident/350740#84a7e66b723ff8255b4f3621974e8029fc45e56f30ab7974f8dfe39e2de9f44a We are working on improving our migration system. Everything is planned to avoid downtime, and in case things go wrong the entire team is on deck to minimize any potential disruption. https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 04:45:00 -0000 https://status.digitail.io/incident/350740#84a7e66b723ff8255b4f3621974e8029fc45e56f30ab7974f8dfe39e2de9f44a We are working on improving our migration system. Everything is planned to avoid downtime, and in case things go wrong the entire team is on deck to minimize any potential disruption.