Incidents reported on status page for Digitail https://status.digitail.io/ https://d1lppblt9t2x15.cloudfront.net/logos/b02f0de90211e4e943e69282a74afbb6.png https://status.digitail.io/ en https://status.digitail.io/ Thu, 12 Mar 2026 13:35:52 +0000 https://status.digitail.io/#0e2f814b8985718e4796db6f3c9d0ad93fdb265e1e734f3b9d8ba3992c0fc916 PIMS Portal recovered https://status.digitail.io/ Thu, 12 Mar 2026 13:34:14 +0000 https://status.digitail.io/#0e2f814b8985718e4796db6f3c9d0ad93fdb265e1e734f3b9d8ba3992c0fc916 PIMS Portal went down https://status.digitail.io/ Wed, 11 Mar 2026 17:22:53 +0000 https://status.digitail.io/#c65af63ce86f5c11719188cfa9810dfdf6b45e531ff2c35a7cfd9ffc10f43880 Support recovered https://status.digitail.io/ Wed, 11 Mar 2026 14:44:07 +0000 https://status.digitail.io/#c65af63ce86f5c11719188cfa9810dfdf6b45e531ff2c35a7cfd9ffc10f43880 Support went down https://status.digitail.io/ Thu, 05 Mar 2026 17:04:51 +0000 https://status.digitail.io/#ae4dbd1d81031ff571884b8d653c1b69725a57b9282e75d1966384c050884d36 Support recovered https://status.digitail.io/ Thu, 05 Mar 2026 15:59:11 +0000 https://status.digitail.io/#ae4dbd1d81031ff571884b8d653c1b69725a57b9282e75d1966384c050884d36 Support went down https://status.digitail.io/ Tue, 03 Mar 2026 14:11:03 +0000 https://status.digitail.io/#b358e82e7fae331d154036de653cf0f744373efced4abb86364e8c62d199f823 Support recovered https://status.digitail.io/ Tue, 03 Mar 2026 13:05:07 +0000 https://status.digitail.io/#b358e82e7fae331d154036de653cf0f744373efced4abb86364e8c62d199f823 Support went down https://status.digitail.io/ Mon, 02 Mar 2026 14:53:28 +0000 https://status.digitail.io/#69368d41b4dc23d223a017251b1b8d76d512d17c14a711e7cef377830e68f029 PIMS Portal recovered https://status.digitail.io/ Mon, 02 Mar 2026 14:40:34 +0000 https://status.digitail.io/#1a7137eea8972e70bbdd111714cfb5bdd7a8e0ccf2095f90e58a9e74962c4e3a Pet Parents Mobile App recovered https://status.digitail.io/ Mon, 02 Mar 2026 14:36:34 +0000 https://status.digitail.io/#1a7137eea8972e70bbdd111714cfb5bdd7a8e0ccf2095f90e58a9e74962c4e3a Pet Parents Mobile App went down https://status.digitail.io/ Mon, 02 Mar 2026 14:36:20 +0000 https://status.digitail.io/#69368d41b4dc23d223a017251b1b8d76d512d17c14a711e7cef377830e68f029 PIMS Portal went down https://status.digitail.io/ Mon, 02 Mar 2026 14:22:25 +0000 https://status.digitail.io/#7d2f0c1e80a5613a1d3f45d990610b9afac6002647c018421665c2721921f1e7 PIMS Portal recovered https://status.digitail.io/ Mon, 02 Mar 2026 14:01:32 +0000 https://status.digitail.io/#7d2f0c1e80a5613a1d3f45d990610b9afac6002647c018421665c2721921f1e7 PIMS Portal went down https://status.digitail.io/ Mon, 02 Mar 2026 13:57:52 +0000 https://status.digitail.io/#64e3e5ed796fd2f3a3194d4b20a7c956c80a7cb72b357c1773f861c007d016bd PIMS Portal recovered https://status.digitail.io/ Mon, 02 Mar 2026 13:54:30 +0000 https://status.digitail.io/#64e3e5ed796fd2f3a3194d4b20a7c956c80a7cb72b357c1773f861c007d016bd PIMS Portal went down https://status.digitail.io/ Mon, 02 Mar 2026 13:43:54 +0000 https://status.digitail.io/#204b2dcd730e604e5826dee250e91db4c3f7794f6129bfb3ed54ffee260c944e PIMS Portal recovered https://status.digitail.io/ Mon, 02 Mar 2026 13:18:09 +0000 https://status.digitail.io/#204b2dcd730e604e5826dee250e91db4c3f7794f6129bfb3ed54ffee260c944e PIMS Portal went down https://status.digitail.io/ Mon, 02 Mar 2026 03:19:54 +0000 https://status.digitail.io/#a867393ff42d56e99dca76c07b4d79668a13239226e35f645f297f92806a81d5 Support recovered https://status.digitail.io/ Mon, 02 Mar 2026 03:04:56 +0000 https://status.digitail.io/#a867393ff42d56e99dca76c07b4d79668a13239226e35f645f297f92806a81d5 Support went down https://status.digitail.io/ Fri, 27 Feb 2026 14:02:24 +0000 https://status.digitail.io/#40fe0e39e4c9b037a7f14a7ecf10be346d5c42cf18713dbbc4b1b04d11433b6f Support recovered https://status.digitail.io/ Fri, 27 Feb 2026 13:17:12 +0000 https://status.digitail.io/#40fe0e39e4c9b037a7f14a7ecf10be346d5c42cf18713dbbc4b1b04d11433b6f Support went down https://status.digitail.io/ Tue, 24 Feb 2026 19:52:59 +0000 https://status.digitail.io/#5ab9dccdf79153f727d3d1ba2911ac7e357cd28c041db8fd3712e8c86d720a8f Support recovered https://status.digitail.io/ Tue, 24 Feb 2026 19:35:09 +0000 https://status.digitail.io/#5ab9dccdf79153f727d3d1ba2911ac7e357cd28c041db8fd3712e8c86d720a8f Support went down https://status.digitail.io/ Tue, 17 Feb 2026 09:18:49 +0000 https://status.digitail.io/#926b558c793e47e424d9bd89379311cbb7dd7abc0b293d6426b3d8cda8996f2f Developer Sandbox Environment recovered https://status.digitail.io/ Tue, 17 Feb 2026 09:17:39 +0000 https://status.digitail.io/#926b558c793e47e424d9bd89379311cbb7dd7abc0b293d6426b3d8cda8996f2f Developer Sandbox Environment went down https://status.digitail.io/ Sun, 15 Feb 2026 09:04:26 +0000 https://status.digitail.io/#2e5824807c375edbaa9501b5a374a543b8a82f105a12cf422bd0a8a2bbd3fec1 Pet Parents Mobile App recovered https://status.digitail.io/ Sun, 15 Feb 2026 09:03:17 +0000 https://status.digitail.io/#2e5824807c375edbaa9501b5a374a543b8a82f105a12cf422bd0a8a2bbd3fec1 Pet Parents Mobile App went down https://status.digitail.io/ Sun, 08 Feb 2026 15:52:58 +0000 https://status.digitail.io/#21ac582219ba96bc4ece02977f15dc0d44399da42ffc7add8d84ff3762628b6d Support recovered https://status.digitail.io/ Fri, 06 Feb 2026 17:50:09 +0000 https://status.digitail.io/#21ac582219ba96bc4ece02977f15dc0d44399da42ffc7add8d84ff3762628b6d Support went down https://status.digitail.io/ Fri, 30 Jan 2026 17:55:50 +0000 https://status.digitail.io/#3fbf16d279cfbbcb4de168714684f9a0669b0bc5fdc0bfbef867f82816dbdc1e Support recovered https://status.digitail.io/ Fri, 30 Jan 2026 16:26:02 +0000 https://status.digitail.io/#3fbf16d279cfbbcb4de168714684f9a0669b0bc5fdc0bfbef867f82816dbdc1e Support went down https://status.digitail.io/ Thu, 29 Jan 2026 21:42:15 +0000 https://status.digitail.io/#eafff52d4b06934779d64fa1141141b6d2b32dde99e3a10036d1d53f7bacb5eb Support recovered https://status.digitail.io/ Thu, 29 Jan 2026 20:37:28 +0000 https://status.digitail.io/#eafff52d4b06934779d64fa1141141b6d2b32dde99e3a10036d1d53f7bacb5eb Support went down https://status.digitail.io/ Thu, 29 Jan 2026 17:32:06 +0000 https://status.digitail.io/#bbe64be6364e4677f166053935061eab922f529616dc68d2422990f87d198e10 Support recovered https://status.digitail.io/ Thu, 29 Jan 2026 17:23:14 +0000 https://status.digitail.io/#bbe64be6364e4677f166053935061eab922f529616dc68d2422990f87d198e10 Support went down https://status.digitail.io/ Sun, 25 Jan 2026 09:03:33 +0000 https://status.digitail.io/#aa6bbe2db48c61238bd3eb345ae939975d6a317ea58c87a901d0ee0c02b7a010 Pet Parents Mobile App recovered https://status.digitail.io/ Sun, 25 Jan 2026 09:03:15 +0000 https://status.digitail.io/#aa6bbe2db48c61238bd3eb345ae939975d6a317ea58c87a901d0ee0c02b7a010 Pet Parents Mobile App went down https://status.digitail.io/ Tue, 20 Jan 2026 19:48:24 +0000 https://status.digitail.io/#294c02e590bb4083ebe19e290d1cc6aeb3fb2680836b0476637e6f881b8241f9 Support recovered https://status.digitail.io/ Tue, 20 Jan 2026 16:44:22 +0000 https://status.digitail.io/#294c02e590bb4083ebe19e290d1cc6aeb3fb2680836b0476637e6f881b8241f9 Support went down https://status.digitail.io/ Tue, 13 Jan 2026 12:20:06 +0000 https://status.digitail.io/#84cd99d62e982e111a85c69140d2df51ef8fdd74bbf06569b70adc7905b1b330 PIMS Portal recovered https://status.digitail.io/ Tue, 13 Jan 2026 12:03:35 +0000 https://status.digitail.io/#84cd99d62e982e111a85c69140d2df51ef8fdd74bbf06569b70adc7905b1b330 PIMS Portal went down https://status.digitail.io/incident/803567 Mon, 12 Jan 2026 17:08:00 -0000 https://status.digitail.io/incident/803567#a02b801efdab977cae4c8cb8cffd354f9dd99788e8258e80caace23e87ecf7b7 The platform speed issue has been resolved, and performance is back to normal https://status.digitail.io/incident/803567 Mon, 12 Jan 2026 15:08:00 -0000 https://status.digitail.io/incident/803567#a2bffb70684d6c34d2ca2f92753843ae038f3027ebdd2e50196e858cdbc50db2 Our platform is currently experiencing degraded performance for some users. Our team is investigating. https://status.digitail.io/ Fri, 09 Jan 2026 21:20:19 +0000 https://status.digitail.io/#d9831d410381d71dfe5e4373ba19c6e41ae15bc0f8d4f5155dee20340bea3f84 Support recovered https://status.digitail.io/ Fri, 09 Jan 2026 19:59:20 +0000 https://status.digitail.io/#d9831d410381d71dfe5e4373ba19c6e41ae15bc0f8d4f5155dee20340bea3f84 Support went down https://status.digitail.io/ Thu, 08 Jan 2026 11:37:58 +0000 https://status.digitail.io/#e54ed500e93c39025ef818016d554641997ee1bb932ba93800fcd7fe8ddd1ce6 Support recovered https://status.digitail.io/ Thu, 08 Jan 2026 11:08:21 +0000 https://status.digitail.io/#e54ed500e93c39025ef818016d554641997ee1bb932ba93800fcd7fe8ddd1ce6 Support went down https://status.digitail.io/ Tue, 06 Jan 2026 17:47:04 +0000 https://status.digitail.io/#7d3667a86cb5c2ceae6f37bbcd21ded554522303e379c9a3d2df5a791a9142b5 Support recovered https://status.digitail.io/ Tue, 06 Jan 2026 17:23:21 +0000 https://status.digitail.io/#7d3667a86cb5c2ceae6f37bbcd21ded554522303e379c9a3d2df5a791a9142b5 Support went down https://status.digitail.io/ Mon, 05 Jan 2026 15:05:06 +0000 https://status.digitail.io/#75c40e8d5d0423c48adf19e891d80a7d3edd0cbb6efa8f7ece99cd1639e7e2ac Support recovered https://status.digitail.io/ Mon, 05 Jan 2026 14:20:09 +0000 https://status.digitail.io/#75c40e8d5d0423c48adf19e891d80a7d3edd0cbb6efa8f7ece99cd1639e7e2ac Support went down https://status.digitail.io/ Wed, 24 Dec 2025 21:21:42 +0000 https://status.digitail.io/#72b1662c57705bd04db08a85bd87d9ed1aef008d3b8b2801905b250327841854 Developer Sandbox Environment recovered https://status.digitail.io/ Wed, 24 Dec 2025 19:15:48 +0000 https://status.digitail.io/#72b1662c57705bd04db08a85bd87d9ed1aef008d3b8b2801905b250327841854 Developer Sandbox Environment went down https://status.digitail.io/incident/743970 Wed, 15 Oct 2025 15:37:00 -0000 https://status.digitail.io/incident/743970#a6e3fb8e31d34538b90dc9f6b17a35e4312cd242de119f2a686e5d203347facf Tails is back online, the issue has been fixed. We are monitoring the situation. https://status.digitail.io/incident/743970 Wed, 15 Oct 2025 09:35:00 -0000 https://status.digitail.io/incident/743970#ccadfc0515c2a53f1c3151ed48d66cd681a0eb519879caa66224b7d714235872 Due to a third party issue tails requests no longer work, we're working on restoring service ASAP. https://status.digitail.io/incident/740444 Thu, 09 Oct 2025 08:49:00 -0000 https://status.digitail.io/incident/740444#53abc6899e8249ffdbca5289519649b2c3bfcf917d782c559289972bbfabf3c7 Pims is back up, we are monitoring the situation https://status.digitail.io/incident/740444 Thu, 09 Oct 2025 08:39:00 -0000 https://status.digitail.io/incident/740444#2815990a12bd6c0f248e3e6d61da72adcf4c5490b35423681fdda6f6d1e510c1 PIMS is currently down for most users. We’re actively working on a resolution and will update you as soon as possible. https://status.digitail.io/incident/734975 Tue, 30 Sep 2025 12:37:00 -0000 https://status.digitail.io/incident/734975#5c5c82484a4de24026c05541173dca55267d4cd7a54d5d509c5b73755f1a4462 We’re back! The Developer Sandbox Environment should now be operational. We had an error doing a routine update which we managed to find and fix. Thank you for the patience! https://status.digitail.io/incident/734975 Tue, 30 Sep 2025 11:34:00 -0000 https://status.digitail.io/incident/734975#22a2b7c07d0795fe63ad535f271e1e1da422655672ae8c069809a8bb6f744c31 Developer Sandbox Environment is currently down for most users. We’re actively working on a resolution and will update you as soon as possible. https://status.digitail.io/incident/713341 Wed, 27 Aug 2025 09:13:00 -0000 https://status.digitail.io/incident/713341#ab95915329c467a81bb5283da3f2fc77641e333e81b1d8c25a7288bf2f24886f A fix has been implemented and we are monitoring the results. https://status.digitail.io/incident/713341 Wed, 27 Aug 2025 09:10:00 -0000 https://status.digitail.io/incident/713341#41995c7c473c2d3f0ef7956659f57b1eb66f53217a86c6930b189ab5f18ddf53 PIMS is currently slower than usual for most users. Our team is actively investigating and working to resolve the issue as quickly as possible. Thank you for your patience. https://status.digitail.io/incident/713310 Wed, 27 Aug 2025 08:08:00 -0000 https://status.digitail.io/incident/713310#fdba0d85a903d1f1e42a5b2b1149d384a01f4cea2b6b175c72ba144c06e893a6 A fix has been implemented and we are monitoring the results. https://status.digitail.io/incident/713310 Wed, 27 Aug 2025 07:50:00 -0000 https://status.digitail.io/incident/713310#4850f7a2e2e356bc6c5d168cc276eab62a5c00d28efa9280d70109b0f0316adc PIMS is currently slower than usual for most users. Our team is actively investigating and working to resolve the issue as quickly as possible. Thank you for your patience. https://status.digitail.io/incident/707904 Tue, 12 Aug 2025 15:19:00 -0000 https://status.digitail.io/incident/707904#a7fee3d2755483e24d9434a2d9b5c023604459c53281fe258a33a13c816d01a7 The issue causing slowness in Pims has been identified and resolved. The platform is now fully functional. https://status.digitail.io/incident/707904 Tue, 12 Aug 2025 15:01:00 -0000 https://status.digitail.io/incident/707904#48e882eadd9ad083bf49c08d63a5948e893d8c3127774433d8c6114b2e052e12 Pims is currently experiencing slowness for some users. Our developers are actively working to contain the issue and restore normal performance. Updates will be posted as they become available. https://status.digitail.io/incident/557867 Mon, 05 May 2025 12:20:00 -0000 https://status.digitail.io/incident/557867#cef293c3489caeb31b6b9d9b646541e0d01c47716b58c70278423cdaf808bdc7 We have completed the data related process and the platform is back to normal. https://status.digitail.io/incident/557867 Mon, 05 May 2025 12:10:00 -0000 https://status.digitail.io/incident/557867#9cae961e5db53627dbe34af137a7770f27b9f979296fedf26b0f39d00eb164bd The platform is slow for some of our users. A routine data update took longer than expected, causing users to experience slowness https://status.digitail.io/incident/554801 Wed, 30 Apr 2025 20:26:00 -0000 https://status.digitail.io/incident/554801#f5b206923674b2e38b83fbebad1385d6d8b7d1d2c3707841ceaaee78e2dafb1c We found and patched the root cause of the issue, which was our cache layer. We have added three more cache instances and stopped the processes that were using the cache heavily. We continue to monitor the situation, but the issue should be solved. https://status.digitail.io/incident/554801 Wed, 30 Apr 2025 18:57:00 -0000 https://status.digitail.io/incident/554801#5a1b684d6308fa04c3c9b9a9f0c8acbbd1816e9c3f9ac5bc326507ed3dca4e08 After logging in, due to the cache layer being full, users are being logged out as others log back in. We are investigating the issue. https://status.digitail.io/incident/453966 Wed, 30 Oct 2024 16:09:00 -0000 https://status.digitail.io/incident/453966#15308932c9d36be4df54051e3433baf37fbbb508b89dcd8e4551b3f6f0f43cf8 We have fixed our caching layer issues. https://status.digitail.io/incident/453966 Wed, 30 Oct 2024 14:26:00 -0000 https://status.digitail.io/incident/453966#3cb88d7b48a9e9e8b15f7b73bce3d5db70ec694b7ae3d7f55d1eeeb56a91b088 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/453963 Tue, 29 Oct 2024 16:38:00 -0000 https://status.digitail.io/incident/453963#2ab6df10204a580e5b59113fde9d77e4ae406e2f7387a72f488e19d25fe8a598 Caching issue was resolved https://status.digitail.io/incident/453963 Tue, 29 Oct 2024 13:11:00 -0000 https://status.digitail.io/incident/453963#cc31f1c336d164af9a0d9291a011f759a8347bb9e2987c4d1bdd819d9e28c894 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/453958 Mon, 28 Oct 2024 16:27:00 -0000 https://status.digitail.io/incident/453958#cf299ccbbe1bdfbc2732aef71cf8d92febbfe4aadbee8b19f07904260dbca4f0 Platform recovered https://status.digitail.io/incident/453958 Mon, 28 Oct 2024 12:59:00 -0000 https://status.digitail.io/incident/453958#03c1c57e0fa5df63588363de8f35817a8f0ed8727051408c10c5220e41598f15 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 -0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 06:45:00 -0000 https://status.digitail.io/incident/350740#d18f1236f3733aba62f4a58d939bbc30eb210d52286391c5f580939eb69f665b Maintenance completed https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 06:45:00 -0000 https://status.digitail.io/incident/350740#d18f1236f3733aba62f4a58d939bbc30eb210d52286391c5f580939eb69f665b Maintenance completed https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 04:45:00 -0000 https://status.digitail.io/incident/350740#84a7e66b723ff8255b4f3621974e8029fc45e56f30ab7974f8dfe39e2de9f44a We are working on improving our migration system. Everything is planned to avoid downtime, and in case things go wrong the entire team is on deck to minimize any potential disruption. https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 04:45:00 -0000 https://status.digitail.io/incident/350740#84a7e66b723ff8255b4f3621974e8029fc45e56f30ab7974f8dfe39e2de9f44a We are working on improving our migration system. Everything is planned to avoid downtime, and in case things go wrong the entire team is on deck to minimize any potential disruption.