Incidents reported on status page for Digitail https://status.digitail.io/ https://d1lppblt9t2x15.cloudfront.net/logos/b02f0de90211e4e943e69282a74afbb6.png https://status.digitail.io/ en https://status.digitail.io/ Wed, 07 May 2025 07:23:08 +0000 https://status.digitail.io/#d72d0b7f8d9176f89a5d64155d9fb7667e0a76bd59e6042e5b0dd3684f8d9f76 Blog recovered https://status.digitail.io/ Wed, 07 May 2025 07:19:19 +0000 https://status.digitail.io/#d72d0b7f8d9176f89a5d64155d9fb7667e0a76bd59e6042e5b0dd3684f8d9f76 Blog went down https://status.digitail.io/ Tue, 06 May 2025 17:12:08 +0000 https://status.digitail.io/#d8c4a6b293c53ef3ba68020bb568d95d0afcfaf249f610d53b2534a15bbd4104 Blog recovered https://status.digitail.io/ Tue, 06 May 2025 17:09:07 +0000 https://status.digitail.io/#d8c4a6b293c53ef3ba68020bb568d95d0afcfaf249f610d53b2534a15bbd4104 Blog went down https://status.digitail.io/incident/557867 Mon, 05 May 2025 12:20:00 -0000 https://status.digitail.io/incident/557867#cef293c3489caeb31b6b9d9b646541e0d01c47716b58c70278423cdaf808bdc7 We have completed the data related process and the platform is back to normal. https://status.digitail.io/incident/557867 Mon, 05 May 2025 12:10:00 -0000 https://status.digitail.io/incident/557867#9cae961e5db53627dbe34af137a7770f27b9f979296fedf26b0f39d00eb164bd The platform is slow for some of our users. A routine data update took longer than expected, causing users to experience slowness https://status.digitail.io/incident/554801 Wed, 30 Apr 2025 20:26:00 -0000 https://status.digitail.io/incident/554801#f5b206923674b2e38b83fbebad1385d6d8b7d1d2c3707841ceaaee78e2dafb1c We found and patched the root cause of the issue, which was our cache layer. We have added three more cache instances and stopped the processes that were using the cache heavily. We continue to monitor the situation, but the issue should be solved. https://status.digitail.io/incident/554801 Wed, 30 Apr 2025 18:57:00 -0000 https://status.digitail.io/incident/554801#5a1b684d6308fa04c3c9b9a9f0c8acbbd1816e9c3f9ac5bc326507ed3dca4e08 After logging in, due to the cache layer being full, users are being logged out as others log back in. We are investigating the issue. https://status.digitail.io/ Wed, 09 Apr 2025 03:50:06 +0000 https://status.digitail.io/#6f1cdc2a64077aede06cc632cd293b387e921cca6f5ef3ca2f1e7924ecdbf709 Blog recovered https://status.digitail.io/ Wed, 09 Apr 2025 03:48:05 +0000 https://status.digitail.io/#6f1cdc2a64077aede06cc632cd293b387e921cca6f5ef3ca2f1e7924ecdbf709 Blog went down https://status.digitail.io/ Sun, 06 Apr 2025 09:04:51 +0000 https://status.digitail.io/#657d498ad08e83581b975302a97b72a1cc8a6c8936d58db1cf6bdbace4e28f2a Pet Parents Mobile App recovered https://status.digitail.io/ Sun, 06 Apr 2025 09:04:20 +0000 https://status.digitail.io/#62544e74bacfe56fd5042e26392ef632d154b15ce35381415ff693fb654d7759 PIMS Portal recovered https://status.digitail.io/ Sun, 06 Apr 2025 09:03:50 +0000 https://status.digitail.io/#657d498ad08e83581b975302a97b72a1cc8a6c8936d58db1cf6bdbace4e28f2a Pet Parents Mobile App went down https://status.digitail.io/ Sun, 06 Apr 2025 09:03:50 +0000 https://status.digitail.io/#62544e74bacfe56fd5042e26392ef632d154b15ce35381415ff693fb654d7759 PIMS Portal went down https://status.digitail.io/ Sun, 30 Mar 2025 09:05:09 +0000 https://status.digitail.io/#65391ceac9649e305ca49d389276f758da290442b677d2c92a13d08c1150e1e3 Pet Parents Mobile App recovered https://status.digitail.io/ Sun, 30 Mar 2025 09:04:34 +0000 https://status.digitail.io/#3a8f0935d3eb711bdb102e79ecbeee5a18a1576f7ac7ba0e260b0ff0b878c97f PIMS Portal recovered https://status.digitail.io/ Sun, 30 Mar 2025 09:04:08 +0000 https://status.digitail.io/#65391ceac9649e305ca49d389276f758da290442b677d2c92a13d08c1150e1e3 Pet Parents Mobile App went down https://status.digitail.io/ Sun, 30 Mar 2025 09:03:38 +0000 https://status.digitail.io/#3a8f0935d3eb711bdb102e79ecbeee5a18a1576f7ac7ba0e260b0ff0b878c97f PIMS Portal went down https://status.digitail.io/ Wed, 12 Mar 2025 15:38:29 +0000 https://status.digitail.io/#17aa42a9c6168792fe152094c456570bea5e9b582afc932db075ce3d099d7fa2 PIMS Portal recovered https://status.digitail.io/ Wed, 12 Mar 2025 15:33:40 +0000 https://status.digitail.io/#17aa42a9c6168792fe152094c456570bea5e9b582afc932db075ce3d099d7fa2 PIMS Portal went down https://status.digitail.io/ Mon, 10 Mar 2025 11:11:26 +0000 https://status.digitail.io/#939fd70699e5f0f82026e3b21be604e818814ca734b0a4ca356ff78a485f5df5 Blog recovered https://status.digitail.io/ Mon, 10 Mar 2025 10:18:11 +0000 https://status.digitail.io/#939fd70699e5f0f82026e3b21be604e818814ca734b0a4ca356ff78a485f5df5 Blog went down https://status.digitail.io/ Sun, 09 Mar 2025 09:03:56 +0000 https://status.digitail.io/#08a1b089b70002ab7bdf4e339daf2bbde803cd07a5da129f1007fa9e36aa6e2f PIMS Portal recovered https://status.digitail.io/ Sun, 09 Mar 2025 09:03:36 +0000 https://status.digitail.io/#08a1b089b70002ab7bdf4e339daf2bbde803cd07a5da129f1007fa9e36aa6e2f PIMS Portal went down https://status.digitail.io/ Sat, 08 Mar 2025 07:34:04 +0000 https://status.digitail.io/#077ebbbef3da6598e72312d6819c4cbff5a41748bce5e70350bf4a10821cf90d PIMS Portal recovered https://status.digitail.io/ Sat, 08 Mar 2025 07:32:24 +0000 https://status.digitail.io/#d4b6703de5c60daa0836c63d44b9a5cd5f239d0a04c4634b0976b97d7a933b13 Pet Parents Mobile App recovered https://status.digitail.io/ Sat, 08 Mar 2025 07:28:21 +0000 https://status.digitail.io/#d4b6703de5c60daa0836c63d44b9a5cd5f239d0a04c4634b0976b97d7a933b13 Pet Parents Mobile App went down https://status.digitail.io/ Sat, 08 Mar 2025 07:28:01 +0000 https://status.digitail.io/#077ebbbef3da6598e72312d6819c4cbff5a41748bce5e70350bf4a10821cf90d PIMS Portal went down https://status.digitail.io/ Sun, 02 Mar 2025 09:04:15 +0000 https://status.digitail.io/#b805cf1c6c6bcdf608abf86eb33bb4431998faed4ff8f50c7172054f6b5778f2 Pet Parents Mobile App recovered https://status.digitail.io/ Sun, 02 Mar 2025 09:03:57 +0000 https://status.digitail.io/#7345d04a0bc23811cd80fe1f27ddb23ee0b1860ffaf6113351e3f9aa6a6a0a3a PIMS Portal recovered https://status.digitail.io/ Sun, 02 Mar 2025 09:03:25 +0000 https://status.digitail.io/#7345d04a0bc23811cd80fe1f27ddb23ee0b1860ffaf6113351e3f9aa6a6a0a3a PIMS Portal went down https://status.digitail.io/ Sun, 02 Mar 2025 09:03:25 +0000 https://status.digitail.io/#b805cf1c6c6bcdf608abf86eb33bb4431998faed4ff8f50c7172054f6b5778f2 Pet Parents Mobile App went down https://status.digitail.io/incident/453966 Wed, 30 Oct 2024 16:09:00 -0000 https://status.digitail.io/incident/453966#15308932c9d36be4df54051e3433baf37fbbb508b89dcd8e4551b3f6f0f43cf8 We have fixed our caching layer issues. https://status.digitail.io/incident/453966 Wed, 30 Oct 2024 14:26:00 -0000 https://status.digitail.io/incident/453966#3cb88d7b48a9e9e8b15f7b73bce3d5db70ec694b7ae3d7f55d1eeeb56a91b088 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/453963 Tue, 29 Oct 2024 16:38:00 -0000 https://status.digitail.io/incident/453963#2ab6df10204a580e5b59113fde9d77e4ae406e2f7387a72f488e19d25fe8a598 Caching issue was resolved https://status.digitail.io/incident/453963 Tue, 29 Oct 2024 13:11:00 -0000 https://status.digitail.io/incident/453963#cc31f1c336d164af9a0d9291a011f759a8347bb9e2987c4d1bdd819d9e28c894 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/453958 Mon, 28 Oct 2024 16:27:00 -0000 https://status.digitail.io/incident/453958#cf299ccbbe1bdfbc2732aef71cf8d92febbfe4aadbee8b19f07904260dbca4f0 Platform recovered https://status.digitail.io/incident/453958 Mon, 28 Oct 2024 12:59:00 -0000 https://status.digitail.io/incident/453958#03c1c57e0fa5df63588363de8f35817a8f0ed8727051408c10c5220e41598f15 Platform is extremely slow due to issues in the caching layer https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 +0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 +0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 +0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 09:00:00 +0000 https://status.digitail.io/incident/352963#667ec42e0e28df39aa3c006813b89b3b883efa21c31e35caff979a5b9ef0165d Maintenance completed https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/352963 Tue, 09 Apr 2024 08:15:00 -0000 https://status.digitail.io/incident/352963#ca27db20865f76b238d8cb51c360115f48334d0d10b79d2f50d1082cd0309216 Weekly test around our migration system. Everything is planned to avoid downtime, and in case things go wrong, the entire team will be on deck to minimize any potential disruption. https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 06:45:00 +0000 https://status.digitail.io/incident/350740#d18f1236f3733aba62f4a58d939bbc30eb210d52286391c5f580939eb69f665b Maintenance completed https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 06:45:00 +0000 https://status.digitail.io/incident/350740#d18f1236f3733aba62f4a58d939bbc30eb210d52286391c5f580939eb69f665b Maintenance completed https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 04:45:00 -0000 https://status.digitail.io/incident/350740#84a7e66b723ff8255b4f3621974e8029fc45e56f30ab7974f8dfe39e2de9f44a We are working on improving our migration system. Everything is planned to avoid downtime, and in case things go wrong the entire team is on deck to minimize any potential disruption. https://status.digitail.io/incident/350740 Fri, 05 Apr 2024 04:45:00 -0000 https://status.digitail.io/incident/350740#84a7e66b723ff8255b4f3621974e8029fc45e56f30ab7974f8dfe39e2de9f44a We are working on improving our migration system. Everything is planned to avoid downtime, and in case things go wrong the entire team is on deck to minimize any potential disruption.